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May 15, 2019

Lufthansa, SWISS and Austrian Airlines customer service now also available via Messenger App

Chatbots support passengers in the event of irregularities in flight operations, among other things

Lufthansa Group passengers often have similar questions: Is my flight on time? What gate does my plane leave from? And how heavy can my hand luggage be? In order to be able to answer these and many other questions quickly, passengers now have access to a digital assistant in addition to the familiar customer services such as lufthansa.com, the Lufthansa App and the Customer Service App. The Bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) – based on the names of the first female flight attendants of each of the three airlines – are available to [...]

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May 11, 2019

ICAO Council President highlights liberalization’s positive impacts on aviation benefits at Asia-Pacific air transport events

ICAO Council President Dr. Olumuyiwa Benard Aliu stressed the value of open skies and the need for continuous pursuit of air transport liberalization during his keynote remarks today at the combined Fourth ICAO Air Transport Symposium and Sixth Conference on International Air Transport Cooperation, generously hosted in Seoul by the Republic of Korea. 

Recognizing that the Asia Pacific will remain the world’s fastest growing air transport market in terms of passenger and freight traffic for the foreseeable future, the President of ICAO’s Governing Council underscored that aviation today has become “an essential component of global society,” and that “the vast majority [...]

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May 9, 2019

Thriving in the Age of Data and Digital Transformation

The International Air Transport Association (IATA) announced that supporting airlines’ ability to thrive in the coming age of data and digital transformation will be the focus of the 2019 Aviation Data Symposium.

“Air travel demand is expected to double by 2037. Accommodating that growth safely and efficiently while meeting rising passenger expectations for a more personalized experience, depends on our ability to better integrate data and embrace digital transformation in our industry,” said IATA’s Director General and CEO Alexandre de Juniac, who will deliver remarks at the symposium.

The Aviation Data Symposium will take place in Athens, Greece, 25-27 June [...]

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May 8, 2019

Passenger Demand in March 2019

The International Air Transport Association (IATA) announced global passenger traffic results for March 2019 showing that demand (measured in revenue passenger kilometers, or RPKs) rose 3.1%, compared to the same month a year ago, which was the slowest pace for any month in nine years.

This largely was owing to the timing of the Easter holiday, which fell nearly a month later than in 2018. On a seasonally-adjusted basis, the underlying growth rate has been relatively steady since October 2018 at a 4.1% annualized pace. Capacity (available seat kilometers or ASKs) for the month of March grew 4.2% and load factor dropped 0.9 percentage point to 81.7%.

“While [...]

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