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May 23, 2019

Emirates launches app in Arabic

All the features in the Emirates app are now available in Arabic, bringing the total number of languages supported to 19. The Emirates app currently receives an average of 600,000 monthly downloads and allows users to search, book and manage their flights as well as their Emirates Skywards accounts.

Emirates is the only airline globally to have its mobile app available in 19 languages, including Arabic, English, Traditional and Simplified Chinese, Czech, French, German, Greek, Italian, Japanese, Korean, Portuguese (Brazil & Portugal), Polish, Russian, Spanish, Thai and Turkish.

In recent years, the airline has been using analytical and customer behaviour [...]

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May 15, 2019

Lufthansa, SWISS and Austrian Airlines customer service now also available via Messenger App

Chatbots support passengers in the event of irregularities in flight operations, among other things

Lufthansa Group passengers often have similar questions: Is my flight on time? What gate does my plane leave from? And how heavy can my hand luggage be? In order to be able to answer these and many other questions quickly, passengers now have access to a digital assistant in addition to the familiar customer services such as lufthansa.com, the Lufthansa App and the Customer Service App. The Bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) – based on the names of the first female flight attendants of each of the three airlines – are available to [...]

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March 27, 2019

Lufthansa Innovation Hub starts RYDES mobility app

In cities around the world, people are gradually abandoning their own cars and opting for new mobility offers they can conveniently book via smartphone and app. Depending on what they need and when they need it, people are spontaneously hiring cars, bicycles, eScooters, taking the tram, or hailing a share taxi. Longer distances are covered by train, bus, or plane. What matters most is flexibility.

Under the motto “Loyal to the way you move,” the Lufthansa Innovation Hub is now launching RYDES, a reward program that offers perks for this new way of getting around. It is the first app in Europe to reward points for each journey with a digitally bookable mobility [...]

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January 10, 2019

New Payment Method for Air Tickets Successfully Demonstrated

The International Air Transport Association (IATA) announced the successful completion of the first “IATA Pay” ticket purchase transaction in a live test environment. The transaction was conducted in partnership with ipagoo, a UK-based fintech company.

IATA Pay is an industry-supported initiative to develop a new payment option for consumers when purchasing a ticket directly from an airline website. It is made possible by the European Commission’s second Payment Services Directive (PSD2), and the UK’s Open Banking regulation. These regulations encourage use of so-called direct debit transactions in which payments are made from the customer’s bank account [...]

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